- 1 Before you begin
- 2 Owner & vehicle
- 3 Issue & service
- 4 Review & submit
- 5 Confirmation
Start your XCare claim
Designed for Tesla and all other EVs.
This form takes about 5 minutes. Complete it before your service appointment.
What you will need:
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Your XCare contract number (starts with XC or EVSW)
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Vehicle Identification Number (VIN)
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Current odometer reading
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Details about your vehicle issue
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Service appointment date (if scheduled)
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Repair estimate (if available)
Pre-Authorization Required
You must get pre-authorization from XCare before repairs begin to ensure coverage. Claims may be denied if repairs are done without prior approval. Altering, modifying, or photoshopping your estimate or invoice will result in automatic denial. In some cases, a vehicle inspection may be required.
You must get pre-authorization from XCare before repairs begin. Claims may be denied if repairs are done without prior approval. Altering your estimate or invoice will result in automatic denial.
If you own an EV that is NOT a Tesla, Lucid, or Rivian:
Non-Tesla, Lucid, or Rivian EVs:
Please have the service center call our claims team at 1.877.302.1715 to receive authorization before service. Provide them with your contract number.
Please have the service center call our claims team at 1.877.302.1715 before service.
Submit Repair Estimates for Authorization:
Before any repairs can be authorized, email your estimate/repair order to [email protected]. The service center must include diagnostics showing cause of failure and correction for each concern.
Call 1.877.302.1715 anytime to speak to an XCare claims representative.
