XCare EV Protection™

For most owners – YES! You’ve got insurance coverage for your house, your vehicle and your medical needs… so why wouldn’t you protect your electric car against long-term issues as it gets older?

An EV extended warranty like XCare gives EV owners peace of mind that their car’s major mechanical or electrical systems are protected from breakdown – leaving them to focus on more important concerns.

XCare is a first-of-its-kind extended warranty program designed specifically for the needs and wants of EV owners. In 2019 we began by focusing on Tesla models; now we offer XCare on just about any new or used electric vehicle out there.

XCare EV Premium covers just about everything on your EV except for a few things:

1.) Maintenance items (like the 12-volt battery, wheels and tires)

2.) Cosmetic components (like the body panels, bumpers, paint, glass, etc).

3.) external charging cords/cables or accessories

The HV battery may also be covered if your vehicle is within 7 years of age, and under 100,000 miles at time of XCare purchase. To see if you qualify, simply use the tool at the top of this page, enter your vehicle details and the description will state if your vehicle is eligible. And for a component-by-component breakdown of what’s covered and not covered, see this Sample XCare EV Premium Contract

Available for Tesla owners only, the XCare Battery & Drive Unit only applies to the Battery & Drive Unit. If you want to cover your entire Tesla, XCare Premium would be the way to go.

Sample XCare Battery & Drive Unit Contract

Sample XCare EV Premium Contract

Yes! If your vehicle is 7 years old or newer and under 100,000 miles then your battery and drive unit should be included in the coverage.

To know for sure, simply provide your vehicle details at the top of this page.

Even if your vehicle doesn’t qualify for Battery & Drive Unit coverage, XCare Premium still makes sense, since it covers hundreds of key components on your EV.

Not immediately. There’s a 30-day grace period before XCare goes into effect. And, of course, any issues that occurred before buying XCare or during the 30-day grace period wouldn’t be covered.

Most likely. Unlike some other warranty programs, we don’t care where you purchased your EV, if you bought it used or if it’s still under factory warranty. You can probably add an XCare plan to your lease. There are a few exceptions:

• Vehicles with a salvage title

• A lemon/manufacturer buyback

• If you use your vehicle for rental/Turo (but rideshare driving is just fine)

If you have a question, please reach out.

Believe it or not, no. Most people are surprised to learn that it’s cheaper to purchase an 8 or 10-year XCare warranty for a new EV vs adding a 4 or 6-year plan when your vehicle is already 4 years old and your original warranty has run out.

Plus, XCare usually improves your resale value. If you end up selling your vehicle, you can transfer XCare to any new owner (or you can cancel for a pro-rated refund for the unused portion).

Most EVs have two different warranty lengths: one for bumper-to-bumper coverage (which is usually 4 years/50,000 miles from the original in-service date) and one specifically for the Battery and Drive Unit ( usually 8 years or 10 years from the original in-service date).

To see what your standard limited vehicle warranty is, please see your owner’s manual or enter your vehicle details in our tool above.

If you’re a Tesla owner, simply go into your mobile app, scroll to the bottom and select “Specs & Warranty”. That will show how much of your original warranty you have left. But remember: it’s less expensive to add an XCare plan when your EV is newer – even if it’s still under warranty.

Pretty much…yes, although XCare was designed to work around Tesla, Rivian, and Lucid service, you can also take it to any ASC-certified mechanic or facility. Your EV’s service location doesn’t change under XCare. You choose the service location; XCare pays the bills.

You can transfer XCare to any new owner for $50. Most members choose this option since XCare improves the resale value of the vehicle and gives potential buyers peace of mind, or… you can cancel XCare and get a pro-rated refund for the un-used portion of the warranty.

In almost every case, an XCare member is better off selling their vehicle with XCare versus getting pro-rated refund. They usually come out with more money in the end.

Of course. If you sold your EV, traded it in, donated it, totaled it or simply no longer want the coverage any longer, we will issue you a refund for the un-used portion of the warranty, which takes into account the amount of time/mileage that has surpassed minus any paid claims. But keep in mind: an extended warranty gives potential buyers confidence in your vehicle. In most cases, it improves the resale value. And we make it easy to transfer XCare protection to the next owner.

Simply complete our online Kickstart Your Claim form before scheduling your service appointment.

Or you can call our Claims line at 1-877-302-1715, and we’ll start your claim and guide you through.

This is probably the #1 question from our members, but it’s a complicated one to answer for any particular repair. It depends on the failed component, what caused the issue, etc.

If you have a question or concern, call our Customer Success line at 1-877-302-1715 or email us at [email protected].

Not immediately. There’s a 30-day grace period before XCare goes into effect. And, of course, any issues that occurred before buying XCare or during the 30-day grace period wouldn’t be covered.

We would always prefer to pay the service center directly, but you do have the option for reimbursement.

Once you’ve forwarded the repair order to your XCare Claims rep, and the service is complete, we’ll pay the service advisor. If your service center prefers you pay the bill, then we’ll reimburse you, minus any deductible.

That depends on when you bought it…

If you’re a newer XCare member, after 7/10/2023, the Battery & Drive Unit is already covered.

If you purchased XCare prior to 7/10/2023, your coverage doesn’t include Battery & Drive Unit – and the pricing at the time reflected that.

If you’d like to add Battery & Drive Unit to your existing coverage, please reach out to our team at [email protected].

Simply complete our online Kickstart Your Claim form before scheduling your service appointment. Or you can call our Claims line at 1-877-302-1715, and we’ll start your claim and guide you through.

From there, schedule your service visit on your mobile app. As you receive the estimate from Service, please forward that to [email protected] so our team will be ready to pay your service location via credit card over the phone, via email, or reimburse you.

Pretty much anywhere that is able to fix your EV. Your EV’s service location doesn’t change under XCare. You choose the service location; XCare pays the bills.

Simply complete our online Kickstart Your Claim form before scheduling your service appointment. Or have your service facility call our Claims line at 1-877-302-1715, and we’ll start your claim and guide you through.

When you bought your XCare coverage initially, your welcome email and contract documents laid it out for you. If you’re still not sure, please call us at 1-877-302-1715 or email at [email protected].

• You can transfer XCare to any new owner for $50. Most members choose to transfer the coverage since XCare improves the resale value of the vehicle and gives potential buyers peace of mind.

(or)

• You can cancel XCare and get a pro-rated refund for the unused portion of the warranty.

In almost every case, an XCare member is better off selling their vehicle with XCare versus getting pro-rated refund. You usually come out with more money in the end.

Of course. If you sold your EV, traded it in, donated it, totaled it or simply no longer want the coverage any longer, we will issue you a refund for the un-used portion of the warranty, which takes into account the amount of time/mileage that has surpassed minus any paid claims. But keep in mind: an extended warranty gives potential buyers confidence in your vehicle. In most cases, it improves the resale value. And we make it easy to transfer XCare protection to the next owner.

To cancel please email us at [email protected]. with your contract number, current mileage, and reason for cancellation.