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An XCare Audi extended warranty picks up where the factory warranty ends. Hover a model to see inside it. Each price is for one sample vehicle, driven 12,000 miles a year, with a $100 deductible.
Understanding the ownership journey beyond the factory warranty.
01
Long-Term Ownership
Many Audi owners keep their vehicles well beyond the factory warranty, making long-term repair planning an important part of ownership.
02
Typical Repair Concerns
While routine maintenance is generally low, certain high-value components can become expensive to repair as vehicles accumulate mileage.
03
Beyond Factory Warranty
Once factory coverage expires, unexpected repairs become the owner’s responsibility. Many owners explore coverage options before reaching that point.
04
Advanced EV Technology
Audi EVs combine advanced battery systems, electronics, software, and mechanical components. Specialized coverage can help protect many of these components throughout long-term ownership.
Audi Factory Warranty at a Glance
Audi covers most of your EV for 4 years or 50,000 miles. What Audi covers, and for how long. XCare runs alongside it and keeps going after it ends.
4 yrs / 50,000 mi
Audi bumper-to-bumper
8 yrs / 100,000 mi
Audi high-voltage battery
Up to 10 years
XCare Premium, alongside the factory warranty
Real Claims. Real Numbers.
XCare has few Audi claims so far, so these figures cover every EV we protect, and most of those are Teslas. Claims climb once vehicles pass the factory warranty and peak between 50,000 and 70,000 miles.
025k50k75k100k125k150k
Vehicle Mileage
4,979
Claims paid to date
$7,463,713
Total claims paid to date
$1,499
Average repair cost covered to date
What XCare Members Say About Claims
In their own words: XCare members on filing a claim and getting repairs paid.
Easy to work with. Both from an end user and from Tesla's end per the Supervising tech. Called XCare gave them my list of issues, scheduled appointment via app. Took vehicle in. Tesla determined faults, sent estimate and received approval same day. Tesla did repairs. Notified XCare and received corporate CC number, remaining balance due was $100. No issues.
James StarostaTesla Motors Club Members
I was unaware that the Tesla service department in Orland Park was honoring XCARE and submitting the repair claim on my behalf. I was so happy when they said, "Don't worry, we'll take care of the paperwork." I only had to pay my deductible, and they said XCare pays us fast.
Ralph P.Purchased XCare Through Dealer
I bought an XCare warranty for my Tesla. The guys were great. Buying was easy, as expected. I had no problems with claims. Had two door issues with my Model X and both times I just emailed the claims team, sent them the invoice, and they paid. I have to admit I always have some trepidation dealing with insurance companies but they were very communicative and helpful. Good product, good people, good service.
Eugene LeeTesla Motors Club Member
In my case, the overall experience was great. Tesla was willing to work with me to follow the XCare process, and XCare was able to get in touch with the Tesla Service Center directly to make the payment during service hours.
Edy T.XCare Member circa 2025
I’m so appreciative Brent helped purchasing XCare after my Tesla warranty expired with my 2017 model X because there were not too many trustworthy warranty companies unless you extend Tesla warranty at Exorbitant premium when I was shopping around. More over Brent has been helping me with claims every single time , probably more than five times and if he was not available he would connect me to other representative. No other warranty company has that kind of service I cannot thank Brent enough as he was extremely professional, didn’t mind going extra miles to help me Whether I had flat tire or mechanical issues with my Tesla . If XCare offers extended warranty after 100,000 miles I’m definitely buying it. Now that there are lots of Tesla drivers out there they should consider extended warranty and I highly recommend XCare.
Sally ChungXCare Member circa 2021
Most EV repairs come late
79% of the EV claims filed with XCare arrive after 50,000 miles, past most factory bumper-to-bumper warranties.
Typical claim mileage
68,663 mi
After 50k miles
79% of claims
Average repair cost covered to date
$1,499
Ready to Protect Your Audi?
See your coverage options and personalized pricing in about 60 seconds.
Here’s how XCare compares to traditional providers when it comes to coverage, flexibility, and real human support.
XCare compared with legacy providers
Features
Legacy providers
Coverage
Covers battery, drivetrain, electronics, more
Often excludes key EV parts like battery
Eligibility
Covers new & used EVs
Usually only newer vehicles
Benefits
Trip interruption, rental car, 24/7 roadside
Basic coverage, fewer extras
Towing
Up to $500 to the selling dealer or nearest qualified repair shop
Limited to authorized centers
Payment
One-time or payment plan. No subscription
Monthly or annual, non-refundable
Transferable Coverage
Included
Not included
Customer Support
Dedicated team of human EV experts
Chatbots, Call Centers
Warranty guide
Audi Warranty Coverage and XCare Protection
See what your Audi factory warranty covers, what happens when it ends, and how Audi Pure Protection compares with XCare Premium.
Your Audi’s basic factory warranty lasts 4 years or 50,000 miles. Its high-voltage battery coverage lasts 8 years or 100,000 miles. Your battery can still be under warranty when you’re responsible for a failed touchscreen, suspension part, or A/C compressor.
Audi Pure Protection and XCare Premium both offer repair coverage. They differ in what they include, where you can get a repair, and who can buy them.
Sources conflict on the 2019 e-tron’s basic term, so check your own booklet. The warranty issued for your vehicle controls.
XCare Premium components
System
Factory component
XCare Premium
Suspension
Control arm
Included
Suspension
Shock absorber
Included
Suspension
Air suspension compressor, where equipped
Included
Steering
Steering rack
Included
Steering
Electric power steering motor
Included
Infotainment
Center touchscreen assembly
Included
Infotainment
Infotainment computer
Included
Infotainment
Instrument display, where equipped
Included
Climate
A/C compressor
Included
Climate
Cabin blower motor
Included
Charging
Onboard charger
Included
Charging
Vehicle charge port assembly
Included
Charging
Mobile connector, wall connector, and external adapters
Not included
Brakes
ABS control module
Included
Brakes
Brake pads and rotors
Not included
Doors and windows
Window regulator and motor
Included
Doors and windows
Powered liftgate motor, where equipped
Included
Propulsion
Drive unit
Included
Battery
High-voltage battery pack
Included for eligible vehicles
Battery
Low-voltage battery
Not included
Other
Tires and wheels
Not included
Other
Windshield and other vehicle glass
Not included
This table shows the XCare Premium base contract. Included means the factory part is within the plan’s scope for a qualifying failure. A failed touchscreen assembly is different from cracked glass, and a failed A/C compressor is different from an excluded hose. The agreement issued for your vehicle, including state amendments, controls.
XCare does not cover cosmetic defects. That includes paint, body panels, bumpers, door seals, weather stripping, and glass.
High voltage battery eligibility
At purchase, the vehicle must be within the current model year or the seven preceding model years, have fewer than 100,000 miles, and have a battery thermal management system. The claim must meet the contract’s battery breakdown and capacity requirements. An Audi can qualify for Premium without qualifying for high-voltage battery coverage.
If you only want battery and drive unit protection, ask about XCare Battery & Drive Unit Only.
Coverage start and end
Audi Pure Protection
XCare Premium
Plan type
Platinum EV plan under Audi Pure Protection Vehicle Service Protection
Fixed-term vehicle service contract
Coverage starts
Runs at the same time as the factory warranty
After the 30-day waiting period for a new contract
Coverage ends
Up to 8 years or 100,000 miles
At the expiration date, mileage limit, or liability limit in the agreement, whichever comes first
Used vehicle eligibility
See the plan’s own terms
Eligible vehicles can qualify after factory coverage ends, including vehicles bought from a dealer or private seller.
High-voltage battery
Excluded, per Audi’s plan page
Included in the Premium contract price for vehicles that meet battery requirements.
The expiration mileage in an XCare quote is the odometer limit for that contract. It is separate from the mileage at which you can buy the contract and from the purchase mileage requirement for high-voltage battery coverage.
When Audi factory coverage still applies
If Audi’s factory warranty should pay for a repair, start with Audi. XCare excludes costs that should be covered by a manufacturer warranty, recall, or dealer assistance program.
For example, if your Audi’s basic warranty has expired but its battery warranty is still active, take a qualifying battery issue to Audi first. A failed touchscreen is a separate repair: if no Audi warranty applies, it can be evaluated under your XCare agreement.
Should I get an XCare quote while my Audi is still under warranty?
If you plan to keep your Audi past its basic warranty, check your options while it’s newer and has fewer miles. That can mean more plan options or a lower price, depending on your quote. Buying early does not change which repairs Audi is responsible for. Compare the XCare start and end dates with your remaining Audi warranties so you can see how much protection extends beyond what you already have.
Repair shops and authorization
Audi Pure Protection
XCare Premium
Audi dealer
See the plan’s own terms
Allowed, subject to claim authorization
Eligible independent EV repair shop
See the plan’s own terms
Allowed, subject to shop eligibility and claim authorization
Before repairs start
See the plan’s own terms
Start your claim with XCare and follow its instructions before approving repairs.
Confirm that an independent shop can diagnose and repair the specific system, especially for high-voltage work. You may be responsible for inspection or teardown charges if the repair is not covered.
Roadside assistance
Audi Pure Protection
XCare Premium
Roadside assistance
See the plan’s own terms
Included, subject to contract limits.
How to request help
See the plan’s own terms
Follow your contract’s roadside instructions. Different limits apply to dispatched service and reimbursement for service you arrange.
XCare lists towing, portable EV charging, flat-tire changes, fluid delivery, and lockout assistance. It also provides reimbursement for qualifying meals or lodging when a covered breakdown leaves your vehicle inoperable more than 100 miles from home, subject to contract terms. A tow gets your Audi to a shop; the repair agreement determines whether the failed part is covered.
Cost and monthly payments
Audi Pure Protection
XCare Premium
Plan price
See the plan’s own terms
Total quoted price for the selected term and mileage
Deductible
See the plan’s own terms
Amount and per-visit rules in the XCare agreement
Drive unit
See the plan’s own terms
Included in the Premium contract price.
Limits on XCare repair payments
For one breakdown, the base contract caps payment at the lowest of the vehicle’s actual cash value just before the breakdown, the equivalent J.D. Power valuation, or the repair cost calculated using national labor and parts guides.
Across the full contract, the cap is the lowest of the vehicle’s actual cash value at sale, the equivalent J.D. Power valuation, or the vehicle sale price shown in the contract, excluding tax, title, and license fees. These caps are calculated before any applicable deductible.
Paying for XCare through Affirm
Pay for XCare in full or apply to pay over time through Affirm. Affirm payments repay the purchase of a fixed-term XCare contract. Your loan payment schedule and coverage term are separate.
Affirm financing is subject to eligibility. Review the cash price, APR, payment schedule, and total amount payable. Compare plans over the same ownership period, including financing charges.
Cancellation and transfer
Audi Pure Protection
XCare Premium
When coverage ends
See the plan’s own terms
On the effective cancellation date under the contract.
Future payments
See the plan’s own terms
Cancellation ends the service contract. If financed, check how any refund is applied and what balance remains.
Early refund
Cancelable at any time, with a fee after 30 days
XCare publishes a full refund during the 30-day waiting period, subject to applicable contract and state terms.
Later refund
See the plan’s own terms
A prorated refund is available when the contract’s refund terms are met.
Selling the vehicle
Transferable for a fee to a private buyer
The contract determines eligibility, paperwork, deadlines, and any fee.
Canceling XCare does not by itself settle an Affirm balance. Confirm who receives any refund and whether anything remains due. If you want the buyer to keep coverage, check transfer eligibility before canceling.
Starting a repair claim
Start your claim online with the XCare claim form. You can also call 877-302-6721 before repairs begin. Have your contract number, current mileage, and a short description of the problem ready.
Once the shop identifies the failed part, the administrator reviews the diagnosis and estimate. Wait for authorization before approving the repair. If the repair is covered, you’re responsible for your deductible and any charges the agreement doesn’t cover.
Audi warranty questions
Can I buy XCare for a used Audi or one already out of warranty?
Yes. Eligible vehicles can qualify after factory coverage ends, including vehicles bought from a dealer or private seller. Vehicle age, mileage, title, and use restrictions apply.
Does a drop in range qualify as a battery claim?
A drop in estimated range alone doesn’t establish a covered battery breakdown. Audi says coverage may not return capacity to “as new.” XCare applies its own eligibility, breakdown, and capacity terms.
Can I buy XCare to cover a problem my Audi already has?
No. A new contract excludes breakdowns that occurred before or during its 30-day waiting period.
Does XCare pay for routine maintenance?
No. XCare excludes routine maintenance and items such as brake pads, rotors, tires, and wheels.
Does XCare cover cosmetic defects?
No. XCare does not cover cosmetic defects of any kind, including paint, body panels, bumpers, door seals, weather stripping, and glass.
Who can buy XCare Premium
Eligible new and used vehicles can qualify, including vehicles purchased from a dealer or private seller. Start with your model year and current mileage. Title and vehicle use restrictions also apply. Purchase eligibility is separate from high-voltage battery eligibility and from the mileage at which coverage ends.
Check your Audi coverage options
Enter your model year, model, and current mileage to see the XCare plans, coverage limits, and pricing available for your vehicle.
XCare Premium is a vehicle service contract separate from Audi’s factory warranty and service agreements. The agreement issued for your vehicle, including applicable state amendments, governs eligibility, covered failures, exclusions, deductibles, and benefits.
Good to know
Frequently Asked Questions
Still have a question? Our team is here M–F 9AM–6PM and Sat 10AM–2PM.
XCare covers the e-tron GT, Q8 e-tron, e-tron, Q4 e-tron, Q6 e-tron, A6 Sportback e-tron, S6 Sportback e-tron and SQ6 e-tron. Get a quote to see the plans for your exact vehicle.
What does Audi’s factory warranty cover?
Audi’s basic coverage lasts 4 years or 50,000 miles, and its high-voltage battery coverage lasts 8 years or 100,000 miles. Terms vary by model and year.
Can I buy XCare while my Audi warranty is still active?
Yes. Buying earlier usually costs less and gives you longer terms. XCare runs alongside Audi’s warranty, not after it.
Do I have to use an Audi dealer?
No. You can use any licensed repair shop certified to service EVs, Audi dealers included.
Is XCare the same as Audi Pure Protection?
No. XCare is an independent extended service contract from Xcelerate Auto, built only for electric vehicles. It covers new and used EVs, includes the high-voltage battery when the vehicle qualifies, and can be transferred to a private buyer for $50 within 30 days of the sale.
Can I cancel?
Yes. Cancel within the first 30 days for a full refund if no claim has been paid. After that, the refund is pro-rated by the days or miles used, whichever gives the smaller refund, less a $50 fee and any claims paid.
What does the Audi battery warranty cover?
Audi covers the high-voltage battery on its EVs for longer than the bumper-to-bumper warranty; each model’s page shows its years and miles, and what else that warranty includes. After that, battery repairs are yours to pay. XCare Premium covers the battery on eligible models past the factory battery warranty when the vehicle is under 100,000 miles and no older than the current model year plus 7 when you buy, and the XCare Battery & Drive Unit plan covers just the battery and drive unit.
Should I get an Audi extended warranty on a used Audi?
A used Audi keeps whatever is left of Audi’s factory warranty, so check the in-service date and miles before you buy. XCare covers used Audi EVs too. Get a price with the year and miles of the car you’re looking at, so you know the cost of protecting it before you buy.
Get Your Personalized Quote
See your personalized coverage options and pricing in about 60 seconds. No commitment required.
Audi and its model names are trademarks of their owner. XCare is an independent vehicle service contract sold by Xcelerate Auto and administered by Endurance Dealer Services and is not affiliated with or endorsed by Audi. Coverage, exclusions, deductible and limits are set by your XCare contract.
N
NoraAI assistant · XCare EV coverage
Nora is an AI assistant and can make
mistakes. For anything to do with a claim, call
1-877-302-1715.
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